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How do I get started on MatchRX?
You can start posting and selling Prescription Drugs as soon as you have registered and become an authorized member of MatchRX (MRX). You may use MRX if you are a licensed pharmacist or licensed owner.
You will also need an email address and a password to access the Site.
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How do I contact MatchRX?
Contact customer service at customerservice@matchrx.com. By using this option, we can automatically direct your email to the appropriate department and respond to you more quickly.
You can also reach us in the following ways:
MatchRX
210 E. Third St.
Suite 100
Royal Oak, MI 48067
Phone 248-971-0909
Toll Free 877-590-0808
Fax 248-971-9010
Monday – Friday: 9am – 6pm EST. -
How do I post a prescription drug?
You must be a MatchRX member to post prescription drugs.
1. Login
2. Click the Sell tab
3. Type in the NDC number, Lot # and Expiration Date for all prescription drugs.
4. Choose the Pack Quantity
5. Choose Packages Available
6. Set the Pack Price. Pack price must be 10% off the WAC Discount.
7. Click the Package Condition, for additional information the buyer should be aware of.
8. Choose your shipping method
9. Post -
Is the MatchRX site secure?
Yes, MatchRX (MRX) is a secure site. During and after logging into MRX, any compatible Secure Sockets Layer (SSL) browser will automatically be directed into a secure environment which will encrypt the transaction for transmission over the Internet. We invite you to click to verify on our Verisign certificate.
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Is transferring my overstock prescription drugs to other pharmacists legal in the state I practice?
FDA guidelines allow pharmacies to transfer up to 5% of their annual sales to another pharmacy without a wholesale license. Each state has it’s own statute and MatchRX (MRX) operates only in states which allow such sales. Please review your state statute regarding this information.
Please review your state rules and regulations regarding the transfer of prescription drugs from pharmacy to pharmacy. You agree to indemnify and hold MRX harmless from any claim asserted by a third party that involves, relates to, or concerns any of your actions or omissions on this Site, including but not limited to your breach of the User Agreement, or your violation of any law or the rights of a third party. When setting the sale price of your prescription drug(s), it is your responsibility to comply with all applicable local, state, and federal laws, as well as statutes and regulations and the payment of any taxes.
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If I own more than one pharmacy, do I need to register them separately?
Yes, each pharmacy must be listed separately, as every pharmacy has its own state license number. Delivering prescription drugs to registered locations provides a secure transaction.
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Why do I have to provide my bank account and routing numbers for ACH?
MatchRX uses Automated Clearing House (ACH) to transfer funds into your account on sales and to debit your account on purchases. It’s simple, secure, and the most cost efficient method to transfer funds. We ask for a valid bank routing and account number to ensure accurate processing.
Automated Clearing House (ACH) payment through your bank is the quickest and least expensive means of payment, as it provides funds within two (2) business days.
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When will I receive payment for my prescription drugs?
We will credit your bank account through Automated Clearing House (ACH), and will process your payment within five (5) business days or Buyer’s confirmation of the order being received.
You can view your order status at any time, go to Manage/Selling Activity.
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How do I change my payment information?
When changing your bank account information, you’ll need to contact customer service and provide an updated cancelled check along with a new, signed Automated Clearing House (ACH) authorization form.
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What are the advantages of using MatchRX (MRX) compared to using a reverse distributor?
* At MRX you determine the sale price of your posted item.
* Credit is transferred to your account within a week of sale, compared to 4-6 weeks with a reverse distributor.
* It’s absolutely free to post as many items as you’d like.
* Reverse distributors also charge 10% or more to handle all medications in addition to other charges for destruction of product. -
How do I set prices for my prescription drugs?
There are two (2) ways to post your prescription drugs on MatchRX (MRX):
1. Fixed Price: The Seller sets a definite price for their prescription drug(s).
2. Declining Price: Based on the principle of market value, the Seller sets both a maximum and minimum price for the prescription drug(s). The prescription drug price will first appear at the maximum price and decrease incrementally every week by 10% of the difference in the prices provided. This will continue until the prescription drug(s) sell or the minimum price is reached, whichever comes first. For example, if a Seller posts a prescription drug on a declining basis at $500 maximum and $400 minimum ($100 difference), the price will decrease by $10 each week until the drug sells or the minimum price is reached.You decide how much you want to discount the prescription drug you are selling. MRX requires a minimum of 10% discount from the prevailing WAC price or 25% discount from the prevailing AAWP price. When setting a price, consider the sale price of other comparable postings, the prevailing WAC or AAWP price, the expiration date, as well as your costs for the prescription drug. AAWP discounts may not apply to generic drug posting. Pricing may vary.
We cannot guarantee that your prescription drug(s) will sell. We DO NOT collect a fee if your prescription drug(s) does not sell. When selling a prescription drug(s), it is your responsibility to comply with all applicable local, state, federal and international laws, statutes and regulations.
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Why do I have to sell my drugs 10% below the prevailing WAC and/or 25% below AAWP price?
The purpose of MatchRX is to provide independent pharmacists with the flexibility and economies of scale that larger pharmacy chains enjoy on a regular basis. We have established the discount to ensure value for each member, as well as creating incentive for more rapid transactions. AAWP discounts may not apply to generic drug posting. Pricing may vary.
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How much can I sell per year?
MatchRX (MRX) follows FDA guidelines which allow up to 5% of each independent pharmacy’s annual sales to be transferred to other pharmacists without a wholesale license. However, be sure to verify the rules and regulations in your state.
You must agree to indemnify and hold MRX harmless from any claim asserted by a third party that involves, relates to, or concerns any of your actions or omissions on this Site. This includes but is not limited to your breach of the User Agreement, or your violation of any law or the rights of a third party.
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How do I change the prices on my prescription drugs?
You can edit the price in your posting at any time prior to a Buyer selecting your prescription drug(s) for purchase.
To change the sale price of your posted prescription drug(s):
1. Login
2. Manage / My Posting
3. Click “Edit”
4. Edit your posting
5. Save -
Why am I not allowed to post narcotics/controlled substances on MatchRX?
This is the current policy of MatchRX, but may change in the future.
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How do I remove my posting from the site?
To delete a posting:
1. Login
2. Manage / My Postings
3. Click “Delete”
4. Confirm -
I just sold my prescription drugs. What should I do next?
As soon as your prescription drugs sell, we will send you an order notification via email. Login to your account and confirm the order for the prescription drugs.
Ship the order immediately via FedEx, no later than two (2) business days after receipt of notification. Make sure to print the shipping label provided and sign the packing checklist generated.
Please be sure to confirm the status of your orders within two (2) business days. If you have not confirmed your order within one (1) business day, our customer service department will contact you with a friendly reminder. If you fail to confirm your order after two (2) days, you may be subject to a charge of the greater of 10% of the value of the order or $25.
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Why does MatchRX provide stickers?
The MatchRX stickers are a convenient way for you to keep track of which prescription drugs on your shelves you have posted on the Site. Place one on each prescription drug you’ve posted, and then remove once it’s sold.
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I no longer have the prescription drugs I posted for sale. What should I do?
Respond to the Seller confirmation upon email notification and verify all other items in the order. An account representative will contact you to confirm if the Buyer would like to purchase the remaining order. You may incur a penalty charge of the greater of 10% of the order or $25.
Remember, the MatchRX stickers we supplied you with will help you keep track of inventory you have on the site.
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When is my posting deleted?
MatchRX will automatically remove a posting 14 days prior to its expiration date. You will receive an email notification prior to the posting being deleted.
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Who pays for shipping and handling?
Shipping costs may be incurred by Buyer or Seller in each transaction. A Seller may elect to pay for shipping to provide an extra incentive for a Buyer to purchase their posting. In instances when a Buyer purchases more than one item in an order and the Seller offers free shipping on one item but not any of the other items, the following apply:
Seller Buyer Payer
Scenario I Overnight Overnight Seller
Scenario II 2-Day Overnight Buyer
Scenario III Ground Overnight Buyer
Scenario IV Overnight 2-Day Seller
Scenario V 2-Day 2-Day Seller
Scenario VI Ground 2-Day Buyer
Scenario VII Overnight Ground Seller
Scenario VIII 2-Day Ground Seller
Scenario IX Ground Ground Seller
Otherwise, it’s free for you to ship your prescription drugs to the Buyer via FedEx.
There is no need for you to use your own FedEx account. When you confirm your order, we’ll provide you a pre-paid FedEx shipping label to use.
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Why do I have to use Fedex?
It’s free for you to ship your prescription drug(s) to the Buyer via FedEx, because the Buyer pays the shipping charges.
There’s no need for you to use your own FedEx account. When you confirm your order, we’ll provide you a pre-paid FedEx shipping label. Always use the pre-paid FedEx shipping label because the tracking number is directly linked to your posting. Your payment may be delayed if you don’t use the label provided.
The pre-paid FedEx shipping label assigned to your order will generate automatically at the time you confirm the order. If it fails to generate, or if you’ve lost, torn, or damaged the shipping label, you can reprint it at any time by going to the Manage/Selling Activity/Pending tab.
MatchRX (MRX) provides free pick up services (member pays for shipping only) for FedEx 2-Day and FedEx Overnight services by clicking on the “Pick Up” button when completing a sale. All FedEx Ground shipments must be dropped off at an authorized drop off center. MRX provides a drop off location to all drop off centers on the home page. All FedEx Ground shipments picked up directly from the pharmacy are subject to a $13.00 FedEx pick up charge. The FedEx Ground pick up fee also applies to orders picked up by a FedEx Ground courier dropping off a separate shipment to you. You may not drop off a FedEx ground shipment to a FedEx 2-Day Express or FedEx Overnight drop box. Orders must be dropped off at an authorized FedEx Ground drop off location.
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Can I ship multiple drugs together?
Yes, you can ship multiple drugs together if sold to the same Buyer. Prescription drugs that require special shipping must be shipped separately. If any items are frozen or refrigerated make sure to ship FedEx Overnight and in a properly sealed pack (see Shipping Center for details).
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How do I change my contact information?
Contact Customer Service to change any Primary Contact information. You may change Additional Contact information by:
1. Click the Profile tab
2. Change or update information
3. Save -
How do I change my shipping address?
To ensure orders are shipped only to registered pharmacies and their respective addresses, you will need to contact customer service to provide your new location and a copy of a pharmacy license reflecting the new address.
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Why do I have to ship refrigerated/frozen/dry prescription drugs overnight?
MatchRX (MRX) adheres to proper product storage as stated in the package insert for shipping. It is critical for the Seller of any prescription drug to deliver the product in its proper temperature to keep the prescription drug in the proper condition. Please visit our Shipping Center for the proper shipment of refrigerated/frozen/dry prescription drugs.
MRX provides free pick up services (member pays for shipping only) for FedEx 2-Day and FedEx Overnight services by clicking on the “Pick Up” button when completing a sale. All FedEx Ground shipments must be dropped off at an authorized drop off center. MRX provides locations to all drop off centers in the vicinity of the member’s pharmacy. All FedEx Ground shipments picked up directly from the pharmacy are subject to a $3.00 FedEx pick up charge. The FedEx Ground pick up fee also applies to orders picked up by a FedEx Ground courier dropping off a separate shipment to you. You may not drop off a FedEx Ground shipment to a FedEx 2-Day Express or FedEx Overnight drop box. Orders must be dropped off at an authorized FedEx Ground drop off location.
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What is MatchRX’s fee and what does it cover?
Posting your prescription drug(s) is absolutely free. When your prescription drug(s) sell, we collect a fee equal to 8.0% of the total amount of the sale after the 25th posting of items. Our system ensures a convenient, reliable service you can trust.
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Can I resell prescription drugs that I’ve purchased on MatchRX?
No. MatchRX does not allow for the resale of previously purchased prescription drugs on the site. This is in order to protect the members from the loss of pedigree of each prescription drug sold on the site.
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Where do these prescription drugs come from?
From licensed independent pharmacists just like you who have overstocked inventory. MatchRX (MRX) requires selling products at a minimum of 10% below WAC or 25% below AAWP. MRX provides an active marketplace where independent pharmacists can gather to buy and sell prescription drugs to better manage their inventory and maximize their profits. Plus, you can take advantage of odd lot orders and not have to purchase a full pack. AAWP discounts may not apply to generic drug posting. Pricing may vary.
Who are the Sellers?
The independent pharmacists selling prescription drugs on MRX are:* Pharmacists with customers who move.
* Pharmacists with medications that have recently lost their patent.
* Pharmacists with customers who have changed their prescription.
* Pharmacists with an overstock of prescription drugs to sell.
* Pharmacists dealing with less than ideal manufacturer package sizes.As a Buyer, this allows you to choose from the widest possible selection of prescription drugs. Sellers are licensed neighborhood pharmacists from across the country who wish to minimize waste and see their prescription drugs end up in the hands of other independent pharmacists.
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Who do I contact for assistance?
Click Contact Us or Live Chat on the MatchRX homepage. Or, call 248-971-0909, toll free, 877-590-0808 or fax 248-971-0910. Our customer service representatives are available to our members Monday – Friday: 9am – 6pm EST.
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How do I post specific information regarding the condition of the drug?
When posting Prescription drugs, you will find a section and fields dedicated to providing information in regard to the condition of the drug. In addition, you may provide additional information regarding your posting.
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Should I enter comments in the Comments field provided?
You may choose to add additional comments to your posting. However, in this particular section, please limit your comments to pertinent information about the prescription drugs, such as: “Broken bottle” or “Outside package crushed”, contents fine.
Make sure you don’t post comments such as: “I do not think this drug maker does a good job promoting this product.” or Personal contact information.
Postings that do not conform to these standards may be removed without notification. If a Buyer purchases prescription drugs from a posting containing inaccurate information, the Buyer may cancel the sale and you will be held liable for additional charges equal to the greater of either 10% of the order or $25.
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What are my costs for payment?
Automated Clearing House (ACH) is free.
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Why does MatchRX wait up to five (5) days after receipt of the order to process payment?
We strive to expedite the process at all times. However, ensuring the secure exchange of valid prescription drugs is our top priority and is in the best interest of both Buyers and Sellers. We provide the Buyer two (2) business days from the date of receipt of a shipment to verify the order. This service feature gives Buyers the confidence to purchase prescription drugs from Sellers, sight unseen. By allowing time for this process, you are helping make the MatchRX marketplace more secure for everyone.
