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Buyer Frequently Asked Questions (FAQ)
How do I get started on MatchRX?

Go to Matchrx.com, click on “Free Registration”, and fill in your pharmacy information. An ACH form will be sent to you immediately after finishing registration.

Once your pharmacy information has been verified, we will email a password and an Account Representative will contact you for a tutorial (Quickstart).

You can start posting and selling Prescription Drugs as soon as you have become an authorized member of MatchRX. You may only use MatchRX if you are a licensed pharmacist or licensed owner that is active and in good standing with your state license authority.

How do I contact MatchRX?

Contact customer service at customerservice@matchrx.com. By using this option, we can automatically direct your email to the appropriate team member.

You can also reach us in the following ways:

MatchRX
210 E. Third St.
Suite 100
Royal Oak, MI 48067

Phone 248-971-0909
Toll Free 877-590-0808
Fax 248-971-0910

Monday – Friday: 9am – 6pm EST.

Is the MatchRX site secure?

Yes, MatchRX is a secure site. During and after logging into MatchRX, any compatible Secure Sockets Layer (SSL) browser will automatically be directed into a secure environment which will encrypt the transaction for transmission over the Internet. We invite you to click to verify on our Verisign certificate.

What are the fees for buying a prescription drugs and what do they cover?

There are no fees for Members that purchase from the marketplace other than standard shipping charges (*)

* The shipping fee pays for your FedEx shipment with our integrated tracking system, which helps ensure the Seller ships your prescription drug(s).

Where do these prescription drugs come from?

From licensed independent pharmacists just like you. Examples include:

  • Pharmacists with customers who move.
  • Pharmacists with medications that have recently lost their patent.
  • Pharmacists with customers who have changed their prescription.
  • Pharmacists with an overstock of prescription drugs.
  • Pharmacists dealing with less than ideal manufacturer package sizes.

Sellers are licensed neighborhood pharmacists from across the country who wish to minimize waste and see their prescription drugs end up in the hands of other independent pharmacists and their patients.

Are purchases made through MatchRX classified as wholesale transactions?

Purchases through MatchRX by authorized dispensers are made for a specific patient need or declared public heath emergency as referenced by the Drug Supply Chain Security Act, and not classified as a wholesale transaction for stock replenishment. Therefore, any reference to VAWD (Verified Accredited Wholesale Distributor) by a third party is not applicable.

As a best practice, we recommend buyers file all MatchRX invoices separate from wholesale invoices, and record the patient name on the invoice to demonstrate the purchase was for an identified patient.

What are the ways I can search for a prescription drug?

It’s easy! Go to Matchrx.com, sign in, and click “Buy” tab.

You can use the QuickSearch feature and search for prescription drugs by:

  1. Using the QuickSearch feature
    1. Typing the first few letters of a prescription drug name, or
    2. The NDC number.
  2. Selecting My Previous Purchases.
  3. Selecting Items in My Wishlist.
  4. Selecting Additional Filters and search by:
    1. Packaging
    2. Expiration Date
    3. Minimum WAC Discount
    4. Brand & Generic
    5. Posted Within X Days

You can also create a Wishlist of items you want to purchase when a member posts an item for sale. MatchRX will email you in the morning if one of your Wishlist items is posted and still available for purchase.

Are there any prescription drugs I won’t find on MatchRX?

Narcotic control prescription drugs and expired prescription drugs are not allowed in the marketplace.

How do prescription drug prices differ on MatchRX compared to WAC/AAWP pricing?

MatchRX consistently wants to bring our member’s value, so we require Sellers to price their prescription drugs below WAC pricing at the time of posting. If WAC pricing is not available, MatchRX uses AAWP to help determine the maximum price on a posting. WAC and AAWP pricing is provided by Medi-Span, an industry recognized national drug database. Sellers are free to set any price for their prescription drugs once they have dropped prices to at least 10% below WAC or 25% below AAWP pricing. After that, MatchRX does not attempt to regulate a Seller’s prescription drug prices. AAWP discounts may not apply to generic drug posting. Pricing may vary.

It is the Seller’s responsibility to abide by the MatchRX User Agreement and list prescription drugs in accordance with all applicable local, state, and federal statutes and regulations.

Why are prescription drugs priced differently?

MatchRX is not the prescription drug(s) Seller; you are buying/selling overstocked prescription drug(s) from other independent pharmacists across the country. Individual sellers determine the sale price(s). Several factors come into play when pricing an overstocked prescription drug such as expiration date, quantity in stock, and condition of packaging. Our unique marketplace allows you to see all of the available prescription drug(s) at once, giving you the power to easily find the prescription drug(s) you want, in the quantity you need, at a discounted price.

If you don’t find what you’re looking for, just add the drug to your Wishlist and we’ll update you via e-mail every morning once that prescription drug is posted. Our postings are constantly updated.

How can I find information about a prescription drug, such as strength, quantity, form, and expiration date?

The information for each posting can be easily viewed in the marketplace. Once you find the NDC you are looking for: click on the photo, name, or view details in the marketplace menu to see additional information.

What is the Seller Rating?

The seller rating displays buyer satisfaction for that particular seller. Five stars = Excellent. If the seller is a new member and has no selling history, “No Sales History” will display in the rating section. When on the buyer confirmation screen confirming receipt of an order, you will be asked to rate the seller experience from one star (poor) to five stars (excellent). Buyers have 2-business days to confirm the order and rate the experience.

What are my payment options for buying/selling prescription drugs on MatchRX?

Monies are transferred between buyers and seller through bank-to-bank transactions using automated clearing house (ACH) processing. It’s the simplest, most secure, and cost efficient method to transfer funds. We do not accept credit cards, checks, money orders, or cash.

Why do I have to provide my bank account and routing numbers?

MatchRX uses Automated Clearing House (ACH) to transfer funds into your account on sales and to debit your account on purchases. It’s the simplest, most secure, and cost efficient method to transfer funds. We ask for a signed ACH form and check image displaying a valid bank routing and account number to ensure accurate processing. Images of starter checks are not accepted.

MatchRX credits your bank account for any amount due to you for sales and debits all payments due from you for purchases. This security measure helps protect against fraudulent charges. By providing this information, you are helping to make the MatchRX marketplace more secure.

Where are my prescription drugs after I order them?

As soon as the Seller confirms your order, you will receive an email that includes a FedEx tracking number. If your prescription drugs do not arrive by the expected delivery date, you can track the shipment thru FedEx, email customerservice@matchrx.com, or give us or call at 248-971-0909, or toll free at 877-590-0808. Have your order number ready and we will help you locate your prescription drug(s).

When is an order confirmed by the Seller?

When you place an order at MatchRX, we immediately send the Seller an email and/or text message instructing them to confirm the item is available for shipment. Per MatchRX policy, the Seller has two (2) business days to confirm the order. When a Seller confirms an order:

  • You’ll receive a confirmation email and/or text containing the FedEx tracking number for your shipment.
  • Your bank account is debited.
Who pays for shipping of prescription drugs?

Shipping is paid for by the Buyer unless the Seller has indicated they will pay for shipping at the time of posting the item to the marketplace. Items posted as Seller paid shipping are clearly marked in the marketplace. Shipping costs are incurred by Buyer or Seller in each transaction. Shipping Services are via FedEx starting at $7.94 for standard ground delivery. Cost may vary depending upon the class of service (ground, 2 day, overnight) selected at checkout.

How do I change my contact information?

Contact Customer Service to change any Primary Contact information. You may add/change Secondary Contacts as follows:

  1. Sign in.
  2. Click “Manage” tab.
  3. Click the “My Profile” tab.
  4. Click the Profile tab
  5. Click “Contact Manager” to change/add/update secondary contact information.
    OR Click “Change Password” to change password.
  6. Save.
What is the Wishlist and how does it work?

At MatchRX our goal is to help you save time and money. One of the easiest features to use on the site is the Wishlist. Think of a Wishlist as your personal shopper. Once you build a Wishlist of items, MatchRX will automatically notify you via email if the item has been posted by another member and is available for purchase. Wishlist email are sent every morning. You can also click on the Wishlist tab to view the items available on the site.

There are a several ways to add items to the Wishlist.

  1. When an item is purchased, it’ll automatically be added to the Wishlist unless you uncheck the “add to Wishlist” box during checkout
  2. You can click on the “Magic Wand” icon next to any item in the marketplace.
  3. You can type the name or NDC of the drug in the marketplace “Quick Search” box. If the item isn’t currently for sale, simply click on the button that reads “Add to Wishlist”.
How do I change my shipping address?

To ensure orders are shipped only to registered pharmacies and their respective addresses, you will need to contact customer service and provide your new location and a copy of a pharmacy license reflecting the new address. Your account may be suspended for a few days prior to moving to ensure all orders are shipped to correct address. We may suspend your account while we verify update your licenses to ensure all information is correct.

Why does MatchRX only ship by FedEx?

FedEx tracks all shipments to ensure Sellers ship orders and Buyers receive them in a timely manner.

In short, integrating the MatchRX marketplace with FedEx tracking helps make excellent service to Buyers and Sellers possible.

Why do I have to confirm the receipt of an order in MatchRX?

As a buyer, it is important for you to let MatchRX know the drugs received are exactly what was ordered for track and trace purposes, and arrived in good condition. If there is an issue with the items received, the seller will not be paid until the issue has been resolved. Per MatchRX policy, Buyers are allowed two (2) business days from the FedEx delivery date to confirm receipt of the order. If a Buyer does not confirm within two (2) business days of receipt, MatchRX will assume the Buyer is satisfied and will credit the Seller’s account.

What are FedEx shipping fees and what do they cover?

FedEx Shipping fees start at $7.94 for standard ground service, depending upon where, how quickly, and the manner your prescription drugs are being shipped. When you order your prescription drug(s), MatchRX will automatically calculate the FedEX shipping cost at checkout based upon the class of service you select.

Frozen/Refrigerated items must be shipped Monday – Thursday via FedEx Overnight Priority Mail® and FedEx Ground items must be shipped Monday – Friday.

Will all of my prescription drugs be shipped together?

Typically yes, if purchased from the same Seller in a single order. The only exception would be when an item requires special handling, such as refrigerated or frozen items.

Why do I have to use FedEx Overnight when purchasing refrigerated/frozen prescription drugs?

MatchRX adheres to proper product storage and shipping as stated in the manufacturer’s package insert. It is critical for the Seller of any prescription drug to deliver the product in its proper temperature to keep the prescription drug in the proper condition. Please visit our Shipping Center for the proper shipment of refrigerated/frozen prescription drugs.

Why can’t you ship to my P.O. Box or my home?

For the integrity and security of the MatchRX marketplace, MatchRX delivers only to your registered pharmacy address. We are fully integrated with FedEx. This allows us to track your package at every stage during the shipping process.

Note: FedEx requires signatures for prescription drug deliveries. Please be aware of the expected delivery date and plan accordingly.

I think I received the wrong prescription drug(s). What should I do?

Contact customer service immediately at 248-971-0909 or toll free at 877-590-0808. Be prepared to give your order number. While this is rare, rest assured you are fully covered by MatchRX, and we will do everything in our power to resolve the situation to your satisfaction.

If I have a problem with a prescription drug(s), will I get a refund?

Give us a call immediately at 248-971-0909 or toll free at 877-590-0808. Be prepared to give your order number. We will do everything in our power to resolve the situation to your satisfaction.

If a prescription drug(s) is not delivered within a reasonable time frame, what should I do?

We will confirm the date of delivery with FedEx on your behalf and contact you to provide you the expected delivery date. Frozen/Refrigerated items must be shipped Monday – Thursday via FedEx Overnight Priority Mail® and FedEx Ground items must be shipped Monday – Friday.

What do I do if my prescription drugs were lost, damaged, or stolen prior to receiving the order?

If your prescription drugs were lost during shipment, give us a call immediately at 248-971-0909 or toll free 877-590-0808. Rest assured, as a buyer you are not responsible for payment if you did not receive your order.

MatchRX is not responsible for any damages or lost profits that result from members directly contacting other members.

I received an error message while placing an order. What should I do?

Contact customer service for assistance at 248-971-0909 or toll free 877-590-0808. You can also send an email to customerservice@matchrx.com.

Can I cancel my order?

You can cancel an order that has remained unconfirmed after two (2) business days or more. If you wish, give us a call at 248-971-0909, or toll free at 877-590-0808 and we will contact the Seller on your behalf to inquire about the unconfirmed order.

Who pays for shipping and handling?

Shipping costs will be incurred by the Buyer or Seller in each transaction depending on the Sellers preference when posting the item for sale. A Seller may elect to pay for shipping to provide an extra incentive for a Buyer to purchase their posting. In instances when a Buyer purchases more than one item in an order and the Seller offers free ground shipping on one item but not any of the other items, the following apply:

Scenario I Buyer adds item with seller paid free ground shipping but selects Priority Overnight at checkout - Buyer pays
Scenario II Buyer adds item with seller paid free ground shipping but selects 2-Day Express at checkout - Buyer pays
Scenario III Buyer adds item with seller paid free ground shipping and selects Ground shipping at checkout - Seller pays

Members must use the MatchRX FedEx generated label to ensure accurate tracking and ACH processing. When you confirm your order, we’ll provide you with a pre-paid FedEx shipping label to use.

How long should I wait for order confirmation?

If you place an order and do not receive a confirmation email within two (2) business days, please give us a call at 248-971-0909, or toll free at 877-590-0808. We will contact the Seller on your behalf to inquire about the unconfirmed order. At the 3 day mark of Seller Confirmation, a MatchRX Customer Service Representative will contact Seller to Confirm/Revise/Cancel the order. We will not let a transaction go longer than 3 days.

How will I get my prescription drug(s)?

MatchRX offers delivery through FedEx:

All orders will be shipped by FedEx, using the MatchRX FedEX account. We use FedEx because we are fully integrated and it allows us to track all shipments and ensure delivery. Shipping fees start at $7.94, depending upon the method of shipping, where and how quickly your prescription drugs are being shipped.

Can I track my FedEx shipment?

Yes. When the order is shipped, you will receive an email and/or text message containing the FedEx tracking number. Just click the link to track your package on the FedEx website. Frozen/Refrigerated items must be shipped Monday – Thursday via FedEx Overnight Priority Mail® and FedEx Ground items must be shipped Monday – Friday. All shipments must be signed for when delivered. MatchRX does not offer weekend deliveries.

Who do I contact for assistance?

Click Contact Us or Live Chat on the MatchRX homepage. Or, call 248-971-0909, toll free, 877-590-0808 or fax 248-971-0910. You can also send an email to customerservice@matchrx.com. Our customer service representatives are available to our members Monday – Friday: 9am – 6pm EST.

Buyers Frequently Asked Questions (FAQ) last updated on 06/01/2017.
Seller Frequently Asked Questions (FAQ)
How do I get started on MatchRX?

Go to Matchrx.com, click on “Free Registration”, and fill in your pharmacy information. An ACH form will be sent to you immediately after finishing registration.

Once your pharmacy information has been verified, we will email a password and an Account Representative will contact you for a tutorial (Quickstart).

You can start posting and selling Prescription Drugs as soon as you have become an authorized member of MatchRX. You may only use MatchRX if you are a licensed pharmacist or licensed owner that is active and in good standing with your state license authority.

How do I contact MatchRX?

Contact customer service at customerservice@matchrx.com. By using this option, we can automatically direct your email to the appropriate team member.

You can also reach us in the following ways:

MatchRX
210 E. Third St.
Suite 100
Royal Oak, MI 48067

Phone 248-971-0909
Toll Free 877-590-0808
Fax 248-971-0910

Monday – Friday: 9am – 6pm EST.

Is the MatchRX site secure?

Yes, MatchRX (MRX) is a secure site. During and after logging into MRX, any compatible Secure Sockets Layer (SSL) browser will automatically be directed into a secure environment which will encrypt the transaction for transmission over the Internet. We invite you to click to verify on our Verisign certificate.

How do I post a prescription drug?

You must be a MatchRX member to post prescription drugs.

  1. Login.
  2. Click the “Sell” tab.
  3. Enter NDC number, Lot # and Expiration Date for each prescription drug.
  4. Choose the Pack Quantity and/or Full or Partial pack.
  5. Choose Packages Available.
  6. Set price option: Fixed or Declining. (Described in detail later in FAQ).
  7. Set the Pack Price. Pack price must be 10% off the WAC Discount as determined by Medi-Span.
  8. Click the Package Condition, for additional information the buyer should be aware of when making the purchase.
  9. Choose your shipping method.
  10. Post.
Is transferring my overstock prescription drugs to other pharmacists legal in the state I practice?

Each state has it’s own statute and MatchRX operates only in those states which allow such sales. Please review your state rules and regulations regarding the transfer of prescription drugs from pharmacy to pharmacy. You agree to indemnify and hold MatchRX harmless from any claim asserted by a third party that involves, relates to, or concerns any of your actions or omissions on this Site, including but not limited to your breach of the User Agreement, or your violation of any law or the rights of a third party. When setting the sale price of your prescription drug(s), it is your responsibility to comply with all applicable local, state, and federal laws, as well as statutes and regulations and the payment of any taxes.

If I own more than one pharmacy, do I need to register them separately?

Yes, each pharmacy must be listed separately, as every pharmacy has its own state license number. Delivering prescription drugs only to registered locations provides a secure transaction.

Why do I have to provide my bank account and routing numbers for ACH?

MatchRX uses Automated Clearing House (ACH) to transfer funds into your account on sales and to debit your account on purchases. It’s the simplest, most secure, and cost efficient method to transfer funds. We ask for a signed ACH form and check image displaying a valid bank routing and account number to ensure accurate processing. Images of starter checks are not accepted. We do not accept credit cards, checks, money orders, or cash.

MatchRX credits your bank account for any amount due to you for sales and debits all payments due from you for purchases. This security measure helps protect against fraudulent charges. By providing this information, you are helping to make the MatchRX marketplace more secure.

When will I receive payment for my prescription drugs?

We will credit your bank account through Automated Clearing House (ACH), and will process your payment within five (5) business days of the Buyer’s confirmation that the order was received.

You can view your sales order status at any time, go to Manage/Selling Activity.

How do I change my payment information?

When changing your bank account information, you’ll need to contact customer service and provide an updated cancelled check along with a new, signed Automated Clearing House (ACH) authorization form. Bank changes must be processed at least five (5) business days before the previous account is closed to prevent returned ACH charges.

What are the advantages of using MatchRX compared to using a reverse distributor for in-dated product?
  • At MatchRX you determine the sale price of your posted item.
  • Credit is transferred to your account within a week of sale, compared to 4-6 weeks or more with a reverse distributor.
  • It’s absolutely free to post as many items as you’d like.
  • Reverse distributors also charge 10% or more to handle all medications in addition to other charges for destruction of product.
How do I set prices for my prescription drugs?

There are two (2) ways to post your prescription drugs on MatchRX:

  1. Fixed Price: The Seller sets a definite price for their prescription drug(s).
  2. Declining Price: Based on the principle of market value, the Seller sets both a maximum and minimum price for the prescription drug. The prescription drug price will first appear at the maximum price and decrease incrementally every week for 10 weeks by 10% of the difference in the prices provided. This will continue until the prescription drug sells or the minimum price is reached, whichever comes first. For example, if a Seller posts a prescription drug on a declining basis at $500 maximum and $400 minimum ($100 difference), the price will decrease by $10 each week until the drug sells or the minimum price is reached.

You decide the price of the the prescription drug you are selling. MatchRX requires a minimum of 10% discount from the prevailing WAC price or 25% discount from the prevailing AAWP price. WAC and AAWP are determined by Medi-Span, an industry recognized national drug database. MatchRX does not determine WAC of AAWP. When setting a price, consider the sale price of other comparable postings, the prevailing WAC or AAWP price, the expiration date, as well as your costs for the prescription drug. AAWP discounts may not apply to generic drug posting. Pricing may vary depending on data provided by Medi-Span.

We cannot guarantee that your prescription drug(s) will sell. We DO NOT collect a fee of any sort if your prescription drug(s) does not sell. When selling a prescription drug(s), it is your responsibility to comply with all applicable local, state, federal and international laws, statutes and regulations.

Why do I have to sell my drugs 10% below the prevailing WAC and/or 25% below AAWP price?

The purpose of MatchRX is to provide independent pharmacists with the flexibility and economies of scale that larger pharmacy chains enjoy on a regular basis. We have established the discount to ensure value for each member, as well as creating incentive for more rapid transactions. AAWP discounts may not apply to generic drug posting. Pricing may vary.

How do I change the prices on my prescription drugs?

You can edit the price in your posting at any time prior to a Buyer selecting your prescription drug(s) for purchase.

To change the sale price of your posted prescription drug(s):

  1. Login.
  2. Click “Manage” tab.
  3. Click “My Postings”.
  4. Click “Edit” on left side of NDC you wish to edit.
  5. Edit your posting.
  6. Save.
Why am I not allowed to post narcotics/controlled substances on MatchRX?

This is the current policy of MatchRX.

How do I delete a wishlist item?
  1. Login
  2. Click Wishlist tab
  3. Find item to delete and click box to left to select, click X at bottom of page to remove.
How do I remove a posting from my site?
  1. Login
  2. Click “Manage” tab >> Click “My Postings”
  3. Click “Delete” at left of individual NDC
  4. Confirm
I just sold my prescription drugs. What should I do next?

As soon as your prescription drugs sell, we will send you an order notification via email and/or text message. Login to your account and confirm the order for the prescription drugs.

Ship the order immediately via FedEx, no later than two (2) business days after receipt of notification. Make sure to print the shipping label provided and sign the packing checklist generated.

Please be sure to confirm the status of your orders within two (2) business days. If you have not confirmed your order within one (1) business day, our customer service department will contact you with a friendly reminder. If you fail to confirm your order after two (2) days, the order may be subject to cancellation. Repeated failures to confirm orders within two (2) days could lead to temporary suspension or membership termination.

How is my Seller Rating calculated?

Seller ratings are based on the last 30 completed sales. Five stars = Excellent. To maintain a high seller rating, make sure you follow these steps: 1) Update your postings as needed to ensure members are purchasing items that have not been dispensed since originally posted; 2) Fill orders within 24 hours – confirm the item(s) and quantities prior to placing in the shipping box; 3) Ship items properly – place cotton in open pill bottles, use a box to ship (not an envelope), and include enough packing material to ensure the item is not loose in the box; 4) Make sure FedEx scans the shipping label at the time of pick-up for guaranteed tracking. You can view your current seller rating by visiting the Manage tab.

Why does MatchRX provide stickers?

The MatchRX stickers are a convenient way for you to keep track of which prescription drugs on your shelves have been posted on the Site. Place one on each prescription drug you’ve posted, and then remove once it’s sold. If you dispense from a bottle marked with a MatchRX sticker, make sure you immediately update your posting to reflect the new quantity available.

I no longer have the prescription drugs I posted for sale. What should I do?

If in response to an order recently placed by a Buyer, click on order and make necessary adjustments. If the item is one of multiple items on the order, an account representative will contact you to confirm if the Buyer would like to purchase the remaining items. Repeated order modifications and cancellations may incur a penalty charge of the greater of 10% of the order or $25. If you just noticed that any particular item posted is no longer available, go to your postings and delete. Remember, the MatchRX stickers we supplied you will help keep track of inventory you have on the site.

When is my posting deleted?

MatchRX will automatically remove a posting 14 days prior to its expiration date.

Who pays for shipping and handling?

Shipping costs will be incurred by the Buyer or Seller in each transaction depending on the Sellers preference when posting the item for sale. A Seller may elect to pay for shipping to provide an extra incentive for a Buyer to purchase their posting. In instances when a Buyer purchases more than one item in an order and the Seller offers free ground shipping on one item but not any of the other items, the following apply:

Scenario I Buyer adds item with seller paid free ground shipping but selects Priority Overnight at checkout - Buyer pays
Scenario II Buyer adds item with seller paid free ground shipping but selects 2-Day Express at checkout - Buyer pays
Scenario III Buyer adds item with seller paid free ground shipping and selects Ground shipping at checkout - Seller pays

Members must use the MatchRX FedEx generated label to ensure accurate tracking and ACH processing. When you confirm your order, we’ll provide you with a pre-paid FedEx shipping label to use.

Why do I have to use FedEx?

It’s free for you to ship your prescription drug(s) to the Buyer via FedEx, because the Buyer typically pays the shipping charges.

Do not use your own FedEx account. When you confirm your order, we’ll provide you with a pre-paid FedEx shipping label. Always use the pre-paid FedEx shipping label because the tracking number is directly linked to your posting. Your payment may be delayed if you don’t use the label provided.

The pre-paid FedEx shipping label assigned to your order will generate automatically at the time you confirm the order. If it fails to generate, or if you’ve lost, torn, or damaged the shipping label, you can reprint it at any time by going to the Manage/Selling Activity/Pending tab.

MatchRX provides free Seller pick up services for FedEx 2-Day and FedEx Overnight services by clicking on the “Pick Up” button and scheduling a date/time for FedEx Express to arrive at the Sellers pharmacy. All FedEx Ground shipments picked up directly from the pharmacy are subject to a $2.50 FedEx pick up charge charged to the Seller. The FedEx Ground pick up fee also applies to orders picked up by a FedEx Ground courier dropping off a separate shipment to you. You may not drop off a FedEx ground shipment to a FedEx 2-Day Express or FedEx Overnight drop box. Ground orders must be dropped off at an authorized FedEx Ground drop off location. All FedEx Ground shipments that are not scheduled for pickup must be dropped off at an authorized drop off center. MatchRX provides a drop off location to all drop off centers on the home page.

Orders damaged or lost in transit are the sole responsibility of the Seller. FedEx automatically insures each shipment up to a maximum of $100. Additional insurance is available at the point of Seller Confirmation for an additional charge, and must be requested by contacting MatchRX Member Service before generating the FedEx label. All insurance claims will be processed by MatchRX and are subject to FedEx terms and conditions. FedEx claims may take up to 30 days to process.

Can I ship multiple drugs together?

Yes, you can ship multiple drugs together if sold to the same Buyer. Prescription drugs that require special packaging and shipping must be shipped separately. If items are frozen or refrigerated, you must ship FedEx Priority Overnight and in a properly packaged and sealed pack (see Shipping Center for details).

How do I change my contact information?

Contact Customer Service to change any Primary Contact information. You may add/change Secondary Contacts as follows:

  1. Sign in.
  2. Click “Manage” tab.
  3. Click the “My Profile” tab.
  4. Click the Profile tab
  5. Click “Contact Manager” to change/add/update secondary contact information.
    OR Click “Change Password” to change password.
  6. Save.
How do I change my shipping address?

To ensure orders are shipped only to registered pharmacies and their respective addresses, you will need to contact customer service and provide your new location and a copy of a pharmacy license reflecting the new address. Your account may be suspended for a few days prior to moving to ensure all orders are shipped to correct address. We may suspend your account while we verify update your licenses to ensure all information is correct.

Why do I have to ship refrigerated/frozen/dry prescription drugs overnight?

MatchRX adheres to proper product storage and shipping as stated in the manufacturers package insert. It is critical for the Seller of any prescription drug to deliver the product in its proper temperature to keep the prescription drug in the proper condition. Please visit our Shipping Center for the proper shipment of refrigerated/frozen/dry prescription drugs.

MatchRX provides free pick up services (member pays for shipping only) for FedEx Priority Overnight services by clicking on the “Pick Up” button when completing a sale. All FedEx Ground shipments picked up directly from the pharmacy are subject to a $2.50 FedEx pick up charge charged to the seller.

What is MatchRX’s fee and what does it cover?

Posting your prescription drug(s) is absolutely free. When your prescription drug(s) sell, we collect a fee equal to 10% if you have less than 25 lifetime postings at the time of sale. This fee permanently drops to 8% of the total amount of the sale after the 25th item is posted.

If you have 50 or more items posted at time of sale, the fee drops to 6%.

MatchRX only earns a fee when you sell an item to another member.

Can I resell prescription drugs that I’ve purchased on MatchRX?

MatchRX restricts a member from selling an item that was purchased through the marketplace within the past 90 days.

Where do these prescription drugs come from?

From licensed independent pharmacists just like you. Examples include:

  • Pharmacists with customers who move.
  • Pharmacists with medications that have recently lost their patent.
  • Pharmacists with customers who have changed their prescription.
  • Pharmacists with an overstock of prescription drugs.
  • Pharmacists dealing with less than ideal manufacturer package sizes.

Sellers are licensed neighborhood pharmacists from across the country who wish to minimize waste and see their prescription drugs end up in the hands of other independent pharmacists and their patients.

Who do I contact for assistance?

Click Contact Us or Live Chat on the MatchRX homepage. Or, call 248-971-0909, toll free 877-590-0808 or fax 248-971-0910. Our customer service representatives are available to our members Monday – Friday: 9am – 6pm EST.

Should I enter comments in the Comments field provided when posting?

You may choose to add comments to your posting. However, in this particular section, please limit your comments to pertinent information about the prescription drugs, such as: “Large X on bottle”, “Residue on outside from past label” or “Outside package crushed contents fine”.

Make sure you don’t post comments such as: “I do not think this drug maker does a good job promoting this product.” or Personal contact information.

Postings that do not conform to these standards may be removed without notification. If a Buyer purchases prescription drugs from a posting containing inaccurate information, the Buyer may cancel the sale and you maybe held liable for additional shipping charges and penalties equal to the greater of 10% of the order or $25.

Why does MatchRX wait up to five (5) days after Buyers receipt of the order to process payment to the Seller?

We strive to expedite the process at all times. However, ensuring the secure exchange of valid prescription drugs is our top priority and is in the best interest of both Buyers and Sellers. We provide the Buyer two (2) business days from the date of receipt of a shipment to verify the order. This feature gives Buyers the confidence to purchase prescription drugs from Sellers, sight unseen. By allowing time for this payment process, you are helping make the MatchRX marketplace more secure for everyone.

Sellers Frequently Asked Questions (FAQ) last updated on 06/01/2017.
DSCSA Frequently Asked Questions (FAQ)
What is the DSCSA & the purpose of the law?

DSCSA is a federal law and stands for the Drug Supply Chain Security Act, which is Title II of the Drug Quality and Security Act (DQSA). The DSCSA mandates a full supply chain traceability system from pharmaceutical manufacturer to pharmacy dispenser for prescription drugs being distributed in the United States. The law was signed and enacted by President Obama on November 27, 2013, replacing a 50-state patchwork of pedigree requirements with one federal traceability solution. The law is phased in over a ten (10) year period.

Are dispensers (independent and chain) required to be compliant under the law?

Yes. Anyone who is authorized to dispense prescription products to patients – including but not limited to pharmacies, clinics, hospitals, physicians, and long-term care facilities – is considered a dispenser and has certain product tracing obligations under the DSCSA.

Is an independent pharmacy considered an Authorized Trading Partner under the DSCSA?

Yes. The DSCSA defines Authorized, in the case of a dispenser, as having a valid license under State law. The DSCSA defines Trading Partner as a manufacturer, repackager, wholesale distributor, or dispenser who transfers direct ownership of a drug product to, or accepts direct ownership of a drug product from, a manufacturer, repackager, wholesale distributor, or dispenser.

What is a transaction for a ‘Specific Patient Need’ and how does it apply to MatchRX?

The term specific patient need is defined by the DSCSA as "the transfer of a product from one pharmacy to another to fill a prescription for an identified patient. Such term does not include the transfer of a product from one pharmacy to another for the purpose of increasing or replenishing stock in anticipation of a potential need." Click here and reference FAQ #4 from the FDA’s DSCSA website. Industry interpretation for Specific Patient Need includes situations in which a dispenser has a prescription in hand for an identified patient, a recurring prescription for an identified patient, or written/electronic notice from a provider that a prescription for an identified patient is forthcoming.

The National Community Pharmacy Association (NCPA) published in the February 2016 DSCSA Fact Sheet "The transfer of a product from one pharmacy to another (regardless of whether the two pharmacies are affiliated in any way) to fill a prescription for an identified patient is exempt from the definition of Transaction" within the DSCSA, and therefore not subject to the 3T requirement. Click here to view the document. Additionally, the American Pharmacists Association (APhA) published a DSCSA Checklist for Pharmacies which included reference to the Specific Patient Need exemption. Click here to view the document.

Transactions processed for a Specific Patient Need are exempt from the requirements of the DSCSA. Reference DSCSA Section 582(d)(1)(A)(ii). The selling dispenser is not required to pass, and the buying dispenser is not required to receive, the Transaction Information (TI), Transaction Statement (TS), and Transaction History (TH). The MatchRX packing slip and invoice will satisfy DSCSA reporting requirements.

What is a transaction for a ‘Declared Public Health Emergency’ and how does it apply to MatchRX?

Transactions processed for a Declared Public Health Emergency are exempt from the documentation requirements of the DSCSA. Reference DSCSA Section 581(24)(B)(iii). To qualify as an emergency, a notice must be issued by the Department of Health and Human Services. The selling dispenser is not required to pass, and the buying dispenser is not required to receive, the Transaction Information (TI), Transaction Statement (TS), and Transaction History (TH). The MatchRX packing slip and invoice will satisfy DSCSA reporting requirements.

As a seller, what additional documents do I have to provide to the buyer to be compliant with the DSCSA if purchased for a ‘Specific Patient Need’ or 'Declared Public Health Emergency'?

None. The DSCSA provides an exemption regarding items purchased for a Specific Patient Need or Declared Public Health Emergency. Reference DSCSA Sections 582(d)(1)(A)(ii) and 581(24)(B)(iii) respectively. No additional documentation is required to accompany the MatchRX invoice and/or signed packing slip.

How will buying members achieve compliance for transactions processed through MatchRX?

Buyers are required to choose a reason for purchase when adding an item to the cart. Items purchased for a Specific Patient Need or Declared Public Health Emergency are exempt from the DSCSA and do not require the selling dispenser to pass, and the buying dispenser is not required to receive, the Transaction Information (TI), Transaction Statement (TS), and Transaction History (TH). Reference DSCSA Sections 582(d)(1)(A)(ii) and 581(24)(B)(iii) respectively. The MatchRX packing slip and invoice will display the reason for purchase and satisfies DSCSA reporting requirements.

How will selling members achieve compliance for transactions processed through MatchRX?

Buyers purchase through MatchRX to fulfill a Specific Patient Need or Declared Public Health Emergency. Items purchased for a Specific Patient Need or Declared Public Health Emergency are exempt from the documentation requirements of the DSCSA and do not require the selling dispenser to pass, and the buying dispenser is not required to receive, the Transaction Information (TI), Transaction Statement (TS), and Transaction History (TH). Reference DSCSA Sections 582(d)(1)(A)(ii) and 581(24)(B)(iii) respectively. The MatchRX packing slip and invoice will display the reason for purchase and satisfies DSCSA reporting requirements.

As a buyer, what additional documents do I have to receive from the seller if I purchased for a Specific Patient Need or Declared Public Health Emergency?

None. The DSCSA provides a product tracing exemption regarding items purchased for a Specific Patient Need or Declared Public Health Emergency. Reference DSCSA Sections 582(d)(1)(A)(ii) and 581(24)(B)(iii) respectively. No additional documentation is required to accompany the MatchRX signed packing slip and invoice.

To be DSCSA compliant, what additional documentation do I have to provide as a seller in MatchRX when posting an item for sale?

Posting an item for sale is a simple process. No additional steps or documents are required since members buy on MatchRX to fulfill a Specific Patient Need or due to a Declared Public Health Emergency. When a seller confirms an order, the purchase reason code entered by the buyer will display on the seller confirmation screen, the packing slip, and invoice. Purchases made for a Specific Patient Need or Declared Public Health Emergency are exempt from the DSCSA and do not require the selling dispenser to pass, and the buying dispenser is not required to receive, the Transaction Information (TI), Transaction Statement (TS), and Transaction History (TH). Reference DSCSA Sections 582(d)(1)(A)(ii) and 581(24)(B)(iii) respectively.

How do I store and retrieve transaction data within MatchRX?

The same way it has always been handled. MatchRX retains all transaction data in perpetuity, meaning you can retrieve and print information on demand by visiting the Manage Tab and clicking on the History link under Buying Activity and Selling Activity. You can also run a transaction statement for a user defined date range by clicking on the Statement link. This report can be printed or exported to excel for additional reporting formats.

DSCSA Frequently Asked Questions (FAQ) last updated on 06/01/2017.