DEA Number Password Forgot Password?
Buyer FAQ
Seller FAQ
DSCSA FAQ
Buyer Frequently Asked Questions (FAQ)
How do I get started on MatchRX?

You can start posting and selling Prescription Drugs as soon as you have registered and become an authorized member of MatchRX (MRX). You may use MRX if you are a licensed pharmacist or licensed owner.

You will also need an email address and a password to access the Site.

How do I contact MatchRX?

Contact customer service at customerservice@matchrx.com. By using this option, we can automatically direct your email to the appropriate department and respond to you more quickly.

You can also reach us in the following ways:

MatchRX
210 E. Third St. - Suite 100
Royal Oak, MI 48067

Phone 248-971-0909
Toll Free 877-590-0808
Fax 248-971-0910

Monday – Friday: 9am – 6pm EST.

Is the MatchRX site secure?

Yes, MatchRX (MRX) is a secure site. During and after logging into MRX, any compatible Secure Sockets Layer (SSL) browser will automatically be directed into a secure environment which will encrypt the transaction for transmission over the Internet. We invite you to click to verify on our Verisign certificate.

What are the fees for buying a prescription drugs and what do they cover?

Fees include: Shipping* & Handling charge (unless Seller has elected to pay for S&H).

* The shipping fee pays for your FedEx shipment with our integrated tracking system, which helps ensure the Seller ships your prescription drug(s).

Where do these prescription drugs come from?

From licensed independent pharmacists just like you who have overstocked inventory. MatchRX (MRX) requires selling products at a minimum of 10% below WAC or 25% below AAWP. MRX provides an active marketplace where independent pharmacists can gather to buy and sell prescription drugs to better manage their inventory and maximize their profits. Plus, you can take advantage of odd lot orders and not have to purchase a full pack. AAWP discounts may not apply to generic drug posting. Pricing may vary.

Who are the Sellers?
The independent pharmacists selling prescription drugs on MRX are:

  • Pharmacists with customers who move.
  • Pharmacists with medications that have recently lost their patent.
  • Pharmacists with customers who have changed their prescription.
  • Pharmacists with an overstock of prescription drugs to sell.
  • Pharmacists dealing with less than ideal manufacturer package sizes.

As a Buyer, this allows you to choose from the widest possible selection of prescription drugs. Sellers are licensed neighborhood pharmacists from across the country who wish to minimize waste and see their prescription drugs end up in the hands of other independent pharmacists.

Are purchases made through MatchRX classified as wholesale transactions?

Purchases through MatchRX by authorized dispensers are made for a specific patient need or declared public heath emergency as referenced by the Drug Supply Chain Security Act, and not classified as a wholesale transaction for stock replenishment. Therefore, any reference to VAWD (Verified Accredited Wholesale Distributor) by a third party is not applicable.

As a best practice, we recommend buyers file all MatchRX invoices separate from wholesale invoices, and record the patient name on the invoice to demonstrate the purchase was for an identified patient.

What are the ways I can search for a prescription drug?

It’s easy! Login on the MatchRX homepage and select Buy. You can look up postings by the name of the prescription drug, NDC code, expiration dates, pricing, etc. You can also create a Wishlist or a Watchlist.

You can search for prescription drugs by:

  1. Typing the first few letters of a prescription drug name.
  2. The NDC number.
  3. Selecting recent postings.
  4. Selecting the expiration date you’re looking for from the drop-down menu.
  5. Selecting the min AAWP* discount.
  6. Or, select browse all.
Are there any prescription drugs I won’t find on MatchRX?

We do not allow narcotic prescription drugs in the marketplace. This is the current policy of MatchRX.

How do prescription drug prices differ on MatchRX compared to WAC/AAWP pricing?

MatchRX (MRX) consistently wants to bring our members value, so we require Sellers to price their prescription drugs below WAC pricing. Where WAC pricing is not available, MRX uses AAWP to help determine the maximum price on a posting. Sellers are free to ask any price for their prescription drugs once they have dropped prices to at least 10% below WAC or 25% below AAWP pricing. After that, MRX does not attempt to regulate a Seller’s prescription drug prices. AAWP discounts may not apply to generic drug posting. Pricing may vary.

It is the Seller’s responsibility to abide by the MRX User Agreement and list prescription drugs in accordance with all applicable local, state, and federal statutes and regulations.

Why are prescription drugs priced differently?

MatchRX is not the prescription drug(s) Seller; you are buying/selling overstocked prescription drug(s) from other independent pharmacists across the country. Sellers determine the sale price(s). Several factors come into play when pricing an overstocked prescription drug such as expiration date, quantity in stock, condition of packaging and market shortage. Our unique marketplace allows you to see all of the available prescription drug(s) at once, giving you the power to easily find the prescription drug(s) you want, in the quantity you need, at a discounted price.

If you don’t find what you’re looking for, just add a prescription drug to your Wishlist and we’ll update you via e-mail once that prescription drug is posted. Our postings are constantly updated.

How can I find information about a prescription drug, such as strength, quantity, form, and expiration date?

The information for each posting can be easily viewed in the marketplace. For more details including a photo, click on the photo, name, or view details in the marketplace menu.

What is the Seller Rating?

The seller rating displays buyer satisfaction for that particular seller. Five stars = Excellent. If the seller is a new member and has no selling history, “No Sales History” will display in the rating section. When on the buyer confirmation screen confirming receipt of an order, you will be asked to rate the seller experience from one star (poor) to five stars (excellent). Buyers have 2-business days to confirm the order and rate the experience.

What are my payment options for buying/selling prescription drugs on MatchRX?

Monies are transferred between buyers and seller though bank-to-bank transactions using automated clearing house (ACH). This is the safest and most economical way to transfer funds. We do not accept credit cards, checks, money orders, or cash.

Why do I have to provide my bank account and routing numbers?

MatchRX (MRX) uses Automated Clearing House (ACH) to transfer funds into your account on sales and to debit your account on purchases. It’s simple, secure, and the most cost efficient method to transfer funds. We ask for a valid bank routing and account number to ensure accurate processing.

MRX credits your bank account for any amount due to you and debits all payments due. This security measure helps protect against fraudulent charges. By providing this information, you are helping make the MRX marketplace more secure.

Where are my prescription drugs after I order them?

As soon as the Seller confirms your order, you will receive an email that provides you a FedEx tracking number. If your prescription drugs do not arrive by the expected delivery date call customer service at 248-971-0909, or toll free at 1-877-590-0808. Have your order number ready and we will help you locate your prescription drug(s).

If you still have questions about your shipment, email customerservice@matchrx.com or give us a call at 248-971-0909, or toll free at 1-877-590-0808. Please have your order number ready.

When is an order confirmed?

When you place an order for prescription drugs at MatchRX, we immediately send the Seller an email instructing them to confirm that they will be able to deliver your order.

The Seller has two (2) business days to receive the notification email and confirm the order. When Seller’s confirm shipment:

  • You’ll receive a FedEx tracking number for your shipment.
  • Your bank account is debited.
Who pays for shipping of prescription drugs?

All Prescription Drugs are paid for by the Buyer unless Seller has indicated Seller will pay for shipping and handling upon posting the Prescription Drug(s). Shipping costs may be incurred by Buyer or Seller in each transaction.

Shipping Services are via FedEx starting at $7.93, depending upon where your prescription drugs are being shipped whether or not they require refrigeration/special shipping, and the shipping option you choose.

How do I change my contact information?

Contact Customer Service to change any Primary Contact information. You may change Additional Contact information by:

  1. Click the Profile tab
  2. Change or update information
  3. Save
What is the Wishlist and how does it work?

At MatchRX our goal is to help you save time and money. One of the easiest features to use on the site is the Wishlist. Once a fellow member posts an item(s) from your Wishlist, you’ll receive an e-mail the next morning informing you of the name of the item(s). Members can also click on the Wishlist tab and view the items that are available on the site.

The Wishlist allows you to find the items you regularly purchase from your wholesaler and those DAW scripts without having to search through thousands of items posted on the site.

There are a several ways members can add items to their Wishlist.

  1. Once a member purchases an item, it’ll automatically be added to the Wishlist.
  2. Members can click on the “Magic Wand” on the Search Page next to any item.
  3. Members can type the name of the drug in the “Quick Search” in the marketplace and find the drug. If the item isn’t available, simply click on the button that reads “Add to Wishlist”.
How do I change my shipping address?

To ensure orders are shipped only to registered pharmacies and their respective addresses, you will need to contact customer service to provide your new location and a copy of a pharmacy license reflecting the new address.

Why does MatchRX only ship by FedEx?

FedEx tracks all shipments to ensure Sellers ship orders and Buyers receive them in a timely manner. If a Buyer does not confirm delivery of order and satisfaction of the prescription drug(s) ordered within two (2) business days of receipt, MatchRX (MRX) will assume the Buyer is satisfied and credit the Seller’s account.

In short, integrating the MRX marketplace with FedEx tracking helps make excellent service to Buyers and Sellers possible.

What are FedEx shipping fees and what do they cover?

FedEx Shipping – Shipping fees start at $7.93, depending upon where, how quickly, and the manner your prescription drugs are being shipped. When you order your prescription drug(s), MatchRX (MRX) will automatically calculate the FedEX shipping cost and charge it to your account.

MRX provides free pick up services (member pays for shipping only) for FedEx 2-Day and FedEx Overnight services by clicking on the “Pick Up” button when completing a sale. FedEx ground shipments may be dropped off at an authorized drop off center. MRX provides locations to all drop off centers in the vicinity of the member’s pharmacy. For FedEx Ground shipping, DO NOT use FedEx envelopes or packages. All FedEx ground shipments picked up or dropped off are subject to a $2.50 FedEx per package charge. The FedEx ground pick up fee also applies to orders picked up by a FedEx ground courier dropping off a separate shipment to you. You may not drop off a FedEx ground shipment to a FedEx 2-Day Express or FedEx Overnight drop box. Orders must be dropped off at an authorized FedEx Ground drop off location. FedEx will only cover up to $100.00 for lost or damaged items. Frozen/Refrigerated items must be shipped Monday – Thursday via FedEx Overnight Priority Mail® and FedEx Ground items must be shipped Monday – Friday.

By assisting in handling the delivery, we are able to provide, maintain, and continually improve the MatchRX system that automatically triggers and monitors prescription drug(s) delivery from Sellers to Buyers. Our system ensures the secure exchange and timely delivery of prescription drug(s), assuring the speed, convenience, and reliability that serve our members well.

Will all of my prescription drugs be shipped together?

Yes, when purchased from the same Seller in a single order.

Why do I have to use FedEx Overnight for refrigerated/frozen/dry prescription drugs?

MatchRX (MRX) adheres to proper product storage as declared by the package insert for shipping frozen and refrigerated products in order to keep the prescription drugs in the condition required.

MRX provides free pick up services (member pays for shipping only) for FedEx 2-Day and FedEx Overnight services by clicking on the “Pick Up” button when completing a sale. All FedEx Ground shipments must be dropped off at an authorized drop off center. MRX provides locations to all drop off centers in the vicinity of the member’s pharmacy. For FedEx Ground shipping, DO NOT use FedEx envelopes or packages. All FedEx Ground shipments picked up directly from the pharmacy are subject to a $3.00 FedEx pick up charge. The FedEx Ground pick up fee also applies to orders picked up by a FedEx ground courier dropping off a separate shipment to you. You may not drop off a FedEx Ground shipment to a FedEx 2-Day Express or FedEx Overnight drop box. Orders must be dropped off at an authorized FedEx Ground drop off location.

Why can’t you ship to my P.O. Box or my home?

We use FedEx to ship all packages. This allows us to track your package at every stage during the shipping process. For the integrity and security of the MatchRX (MRX) market place, MRX delivers only to your registered pharmacy address.

Note: FedEx requires signatures for prescription drug deliveries. Please be aware of the expected delivery date and plan accordingly.

I think I received the wrong prescription drug(s). What should I do?

Contact customer service immediately at 248-971-0909 or 1-877-590-0808. Be prepared to give your order number. While this is rare, rest assured you are fully covered by MatchRX, and we will do everything in our power to resolve the situation to your satisfaction.

If I have a problem with a prescription drug(s), will I get a refund?

Give us a call immediately at 248-971-0909 or toll free at 877-590-0808. Be prepared to give your order number. While this is rare, rest assured you are fully covered by MatchRX, and we will do everything in our power to resolve the situation to your satisfaction.

If a prescription drug(s) is not delivered within a reasonable time frame, what should I do?

We will confirm the date of delivery with FedEx on your behalf and contact you to provide you the expected delivery date. Frozen/Refrigerated items must be shipped Monday – Thursday via FedEx Overnight Priority Mail® and FedEx Ground items must be shipped Monday – Friday.

What do I do if my prescription drugs were lost, damaged, or stolen prior to receiving the order?

If your prescription drugs were lost during shipment, give us a call immediately at 248-971-0909 or toll free 877-590-0808. We will work with FedEx on a claim to help locate your prescription drug(s).

FedEx will only cover up to $100.00 for lost or damaged items. MatchRX (MRX) is not responsible for any damages or lost profits that result from MRX users directly contacting other MRX users.

I received an error message while placing an order. What should I do?

Double-check the order details to ensure that all the information you provided is accurate. If you still receive an error message, it’s possible that your financial institution is flagging the purchase for some reason. Contact customer service for assistance at 877-590-0808 or customerservice@matchrx.com.

Can I cancel my order?

Once you order prescription drugs, a Seller has two (2) business days to confirm your order. You cannot cancel an order during this period of two (2) business days.

You can cancel an order that has remained unconfirmed after two (2) business days or more. If you wish, give us a call at 248-971-0909, or toll free at 1-877-590-0808 and we will contact the Seller on your behalf to inquire about the unconfirmed order.

Who pays for shipping and handling?

Shipping costs may be incurred by Buyer or Seller in each transaction. A Seller may elect to pay for shipping to provide an extra incentive for a Buyer to purchase their posting. In instances when a Buyer purchases more than one item in an order and the Seller offers free shipping on one item but not any of the other items.

Click here for Shipping Costs

How do I use the Wishlist?

While searching for a prescription drug that is not currently listed in the MatchRX marketplace, add it to your Wishlist. Once a member posts the prescription drug you saved, you will be notified via email regarding the posting. The drugs saved will be listed under the Wishlist tab.

How long should I wait for order confirmation?

If you place an order and do not receive a confirmation email within two (2) business days, please give us a call immediately at 248-971-0909, or toll free at 1-877-590-0808. We will contact the Seller on your behalf to inquire about the unconfirmed order.

How will I get my prescription drug(s)?

MatchRX offers delivery through FedEx:

FedEx Shipping – Orders will be shipped by FedEx. We use FedEx because it allows us to track all shipments and ensure delivery. Shipping fees start at $7.93, depending upon the method of shipping, where and how quickly your prescription drugs are being shipped.

Can I track my FedEx shipment?

Yes. When prescription drugs are being shipped to you, we’ll provide a FedEx tracking number when we send your confirmation and on your Manage Page once your prescription drugs have been shipped. Just click the link to track your package on the FedEx website. Frozen/Refrigerated items must be shipped Monday – Thursday via FedEx Overnight Priority Mail® and FedEx Ground items must be shipped Monday – Friday. MatchRX doesn’t offer weekend deliveries.

Who do I contact for assistance?

Click Contact Us or Live Chat on the MatchRX homepage. Or, call (248) 971-0909, toll free, (877) 590-0808 or fax (248) 971-0910. Our customer service representatives are available to our members Monday – Friday: 9am – 6pm EST.

Seller Frequently Asked Questions (FAQ)
How do I get started on MatchRX?

You can start posting and selling Prescription Drugs as soon as you have registered and become an authorized member of MatchRX (MRX). You may use MRX if you are a licensed pharmacist or licensed owner.

You will also need an email address and a password to access the Site.

How do I contact MatchRX?

Contact customer service at customerservice@matchrx.com. By using this option, we can automatically direct your email to the appropriate department and respond to you more quickly.

You can also reach us in the following ways:

MatchRX
210 E. Third St. - Suite 100
Royal Oak, MI 48067

Phone 248-971-0909
Toll Free 877-590-0808
Fax 248-971-0910

Monday – Friday: 9am – 6pm EST.

How do I post a prescription drug?

You must be a MatchRX member to post prescription drugs.

  1. Login
  2. Click the Sell tab
  3. Type in the NDC number, Lot # and Expiration Date for all prescription drugs
  4. Choose the Pack Quantity
  5. Choose Packages Available
  6. Set the Pack Price. Pack price must be 10% off the WAC Discount
  7. Click the Package Condition, for additional information the buyer should be aware of
  8. Choose your shipping method
  9. Post
Is the MatchRX site secure?

Yes, MatchRX (MRX) is a secure site. During and after logging into MRX, any compatible Secure Sockets Layer (SSL) browser will automatically be directed into a secure environment which will encrypt the transaction for transmission over the Internet. We invite you to click to verify on our Verisign certificate.

Is transferring my overstock prescription drugs to other pharmacists legal in the state I practice?

FDA guidelines allow pharmacies to transfer up to 5% of their annual sales to another pharmacy without a wholesale license. Each state has it’s own statute and MatchRX (MRX) operates only in states which allow such sales. Please review your state statute regarding this information.

Please review your state rules and regulations regarding the transfer of prescription drugs from pharmacy to pharmacy. You agree to indemnify and hold MRX harmless from any claim asserted by a third party that involves, relates to, or concerns any of your actions or omissions on this Site, including but not limited to your breach of the User Agreement, or your violation of any law or the rights of a third party. When setting the sale price of your prescription drug(s), it is your responsibility to comply with all applicable local, state, and federal laws, as well as statutes and regulations and the payment of any taxes.

If I own more than one pharmacy, do I need to register them separately?

Yes, each pharmacy must be listed separately, as every pharmacy has its own state license number. Delivering prescription drugs to registered locations provides a secure transaction.

Why do I have to provide my bank account and routing numbers for ACH?

MatchRX uses Automated Clearing House (ACH) to transfer funds into your account on sales and to debit your account on purchases. It’s simple, secure, and the most cost efficient method to transfer funds. We ask for a valid bank routing and account number to ensure accurate processing.

Automated Clearing House (ACH) payment through your bank is the quickest and least expensive means of payment, as it provides funds within two (2) business days.

When will I receive payment for my prescription drugs?

We will credit your bank account through Automated Clearing House (ACH), and will process your payment within five (5) business days or Buyer’s confirmation of the order being received.

You can view your order status at any time, go to Manage/Selling Activity.

How do I change my payment information?

When changing your bank account information, you’ll need to contact customer service and provide an updated cancelled check along with a new, signed Automated Clearing House (ACH) authorization form.

What are the advantages of using MatchRX (MRX) compared to using a reverse distributor?
  • At MRX you determine the sale price of your posted item.
  • Credit is transferred to your account within a week of sale, compared to 4-6 weeks with a reverse distributor.
  • It’s absolutely free to post as many items as you’d like.
  • Reverse distributors also charge 10% or more to handle all medications in addition to other charges for destruction of product.
How do I set prices for my prescription drugs?

There are two (2) ways to post your prescription drugs on MatchRX (MRX):

  1. Fixed Price: The Seller sets a definite price for their prescription drug(s).
  2. Declining Price: Based on the principle of market value, the Seller sets both a maximum and minimum price for the prescription drug(s). The prescription drug price will first appear at the maximum price and decrease incrementally every week by 10% of the difference in the prices provided. This will continue until the prescription drug(s) sell or the minimum price is reached, whichever comes first. For example, if a Seller posts a prescription drug on a declining basis at $500 maximum and $400 minimum ($100 difference), the price will decrease by $10 each week until the drug sells or the minimum price is reached.

You decide how much you want to discount the prescription drug you are selling. MRX requires a minimum of 10% discount from the prevailing WAC price or 25% discount from the prevailing AAWP price. When setting a price, consider the sale price of other comparable postings, the prevailing WAC or AAWP price, the expiration date, as well as your costs for the prescription drug. AAWP discounts may not apply to generic drug posting. Pricing may vary.

We cannot guarantee that your prescription drug(s) will sell. We DO NOT collect a fee if your prescription drug(s) does not sell. When selling a prescription drug(s), it is your responsibility to comply with all applicable local, state, federal and international laws, statutes and regulations.

Why do I have to sell my drugs 10% below the prevailing WAC and/or 25% below AAWP price?

The purpose of MatchRX is to provide independent pharmacists with the flexibility and economies of scale that larger pharmacy chains enjoy on a regular basis. We have established the discount to ensure value for each member, as well as creating incentive for more rapid transactions. AAWP discounts may not apply to generic drug posting. Pricing may vary.

How much can I sell per year?

MatchRX (MRX) follows FDA guidelines which allow up to 5% of each independent pharmacy’s annual sales to be transferred to other pharmacists without a wholesale license. However, be sure to verify the rules and regulations in your state.

You must agree to indemnify and hold MRX harmless from any claim asserted by a third party that involves, relates to, or concerns any of your actions or omissions on this Site. This includes but is not limited to your breach of the User Agreement, or your violation of any law or the rights of a third party.

How do I change the prices on my prescription drugs?

You can edit the price in your posting at any time prior to a Buyer selecting your prescription drug(s) for purchase.

To change the sale price of your posted prescription drug(s):

  1. Login
  2. Manage >> My Posting
  3. Click “Edit”
  4. Edit your posting
  5. Save
Why am I not allowed to post narcotics/controlled substances on MatchRX?

This is the current policy of MatchRX, but may change in the future.

How do I remove my posting from the site?

To delete a posting:

  1. Login
  2. Manage >> My Postings
  3. Click “Delete”
  4. Confirm
I just sold my prescription drugs. What should I do next?

As soon as your prescription drugs sell, we will send you an order notification via email. Login to your account and confirm the order for the prescription drugs.

Ship the order immediately via FedEx, no later than two (2) business days after receipt of notification. Make sure to print the shipping label provided and sign the packing checklist generated.

Please be sure to confirm the status of your orders within two (2) business days. If you have not confirmed your order within one (1) business day, our customer service department will contact you with a friendly reminder. If you fail to confirm your order after two (2) days, you may be subject to a charge of the greater of 10% of the value of the order or $25.

How is my Seller Rating calculated?

Seller ratings are based on the last 30 completed sales. Five stars = Excellent. To maintain a high seller rating, make sure you follow these steps: 1) Update your postings as needed to ensure members are purchasing items that have not been dispensed since originally posted; 2) Fill orders within 24 hours – confirm the item(s) and quantities prior to placing in the shipping box; 3) Ship items properly – place cotton in open pill bottles, use a box to ship (not an envelope), and include enough packing material to ensure the item is not loose in the box; 4) Make sure FedEx scans the shipping label at the time of pick-up for guaranteed tracking. You can view your current seller rating by visiting the Manage tab.

Why does MatchRX provide stickers?

The MatchRX stickers are a convenient way for you to keep track of which prescription drugs on your shelves you have posted on the Site. Place one on each prescription drug you’ve posted, and then remove once it’s sold.

I no longer have the prescription drugs I posted for sale. What should I do?

Respond to the Seller confirmation upon email notification and verify all other items in the order. An account representative will contact you to confirm if the Buyer would like to purchase the remaining order. You may incur a penalty charge of the greater of 10% of the order or $25.

Remember, the MatchRX stickers we supplied you with will help you keep track of inventory you have on the site.

When is my posting deleted?

MatchRX will automatically remove a posting 14 days prior to its expiration date. You will receive an email notification prior to the posting being deleted.

Who pays for shipping and handling?

Shipping costs may be incurred by Buyer or Seller in each transaction. A Seller may elect to pay for shipping to provide an extra incentive for a Buyer to purchase their posting. In instances when a Buyer purchases more than one item in an order and the Seller offers free shipping on one item but not any of the other items, the following apply:

Seller Buyer Payer

Scenario I Ground Overnight Buyer Scenario II Ground 2-Day Buyer Scenario III Ground Ground Seller

Otherwise, it’s free for you to ship your prescription drugs to the Buyer via FedEx.

There is no need for you to use your own FedEx account. When you confirm your order, we’ll provide you a pre-paid FedEx shipping label to use.

Why do I have to use Fedex?

It’s free for you to ship your prescription drug(s) to the Buyer via FedEx, because the Buyer pays the shipping charges.

There’s no need for you to use your own FedEx account. When you confirm your order, we’ll provide you a pre-paid FedEx shipping label. Always use the pre-paid FedEx shipping label because the tracking number is directly linked to your posting. Your payment may be delayed if you don’t use the label provided.

The pre-paid FedEx shipping label assigned to your order will generate automatically at the time you confirm the order. If it fails to generate, or if you’ve lost, torn, or damaged the shipping label, you can reprint it at any time by going to the Manage/Selling Activity/Pending tab.

MatchRX (MRX) provides free pick up services (member pays for shipping only) for FedEx 2-Day and FedEx Overnight services by clicking on the “Pick Up” button when completing a sale. All FedEx Ground shipments must be dropped off at an authorized drop off center. MRX provides a drop off location to all drop off centers on the home page. All FedEx Ground shipments picked up directly from the pharmacy are subject to a $2.50 FedEx pick up charge. The FedEx Ground pick up fee also applies to orders picked up by a FedEx Ground courier dropping off a separate shipment to you. You may not drop off a FedEx ground shipment to a FedEx 2-Day Express or FedEx Overnight drop box. Orders must be dropped off at an authorized FedEx Ground drop off location.

Can I ship multiple drugs together?

Yes, you can ship multiple drugs together if sold to the same Buyer. Prescription drugs that require special shipping must be shipped separately. If any items are frozen or refrigerated make sure to ship FedEx Overnight and in a properly sealed pack (see Shipping Center for details).

How do I change my contact information?

Contact Customer Service to change any Primary Contact information. You may change Additional Contact information by:

  1. Click the Profile tab
  2. Change or update information
  3. Save
How do I change my shipping address?

To ensure orders are shipped only to registered pharmacies and their respective addresses, you will need to contact customer service to provide your new location and a copy of a pharmacy license reflecting the new address.

Why do I have to ship refrigerated/frozen/dry prescription drugs overnight?

MatchRX (MRX) adheres to proper product storage as stated in the package insert for shipping. It is critical for the Seller of any prescription drug to deliver the product in its proper temperature to keep the prescription drug in the proper condition. Please visit our Shipping Center for the proper shipment of refrigerated/frozen/dry prescription drugs.

MRX provides free pick up services (member pays for shipping only) for FedEx 2-Day and FedEx Overnight services by clicking on the “Pick Up” button when completing a sale. All FedEx Ground shipments must be dropped off at an authorized drop off center. MRX provides locations to all drop off centers in the vicinity of the member’s pharmacy. All FedEx Ground shipments picked up directly from the pharmacy are subject to a $3.00 FedEx pick up charge. The FedEx Ground pick up fee also applies to orders picked up by a FedEx Ground courier dropping off a separate shipment to you. You may not drop off a FedEx Ground shipment to a FedEx 2-Day Express or FedEx Overnight drop box. Orders must be dropped off at an authorized FedEx Ground drop off location.

What is MatchRX’s fee and what does it cover?

Posting your prescription drug(s) is absolutely free. When your prescription drug(s) sell, we collect a fee equal to 8.0% of the total amount of the sale after the 25th posting of items. Our system ensures a convenient, reliable service you can trust.

Can I resell prescription drugs that I’ve purchased on MatchRX?

No. MatchRX does not allow for the resale of previously purchased prescription drugs on the site. This is in order to protect the members from the loss of pedigree of each prescription drug sold on the site. In addition, Sellers are restricted from posting NDC’s previously purchased through the marketplace.

Where do these prescription drugs come from?

From licensed independent pharmacists just like you who have overstocked inventory. MatchRX (MRX) requires selling products at a minimum of 10% below WAC or 25% below AAWP. MRX provides an active marketplace where independent pharmacists can gather to buy and sell prescription drugs to better manage their inventory and maximize their profits. Plus, you can take advantage of odd lot orders and not have to purchase a full pack. AAWP discounts may not apply to generic drug posting. Pricing may vary.

Who are the Sellers?
The independent pharmacists selling prescription drugs on MRX are:

  • Pharmacists with customers who move.
  • Pharmacists with medications that have recently lost their patent.
  • Pharmacists with customers who have changed their prescription.
  • Pharmacists with an overstock of prescription drugs to sell.
  • Pharmacists dealing with less than ideal manufacturer package sizes.

As a Buyer, this allows you to choose from the widest possible selection of prescription drugs. Sellers are licensed neighborhood pharmacists from across the country who wish to minimize waste and see their prescription drugs end up in the hands of other independent pharmacists.

Who do I contact for assistance?

Click Contact Us or Live Chat on the MatchRX homepage. Or, call 248-971-0909, toll free, 877-590-0808 or fax 248-971-0910. Our customer service representatives are available to our members Monday – Friday: 9am – 6pm EST.

How do I post specific information regarding the condition of the drug?

When posting Prescription drugs, you will find a section and fields dedicated to providing information in regard to the condition of the drug. In addition, you may provide additional information regarding your posting.

Should I enter comments in the Comments field provided?

You may choose to add additional comments to your posting. However, in this particular section, please limit your comments to pertinent information about the prescription drugs, such as: “Broken bottle” or “Outside package crushed”, contents fine.

Make sure you don’t post comments such as: “I do not think this drug maker does a good job promoting this product.” or Personal contact information.

Postings that do not conform to these standards may be removed without notification. If a Buyer purchases prescription drugs from a posting containing inaccurate information, the Buyer may cancel the sale and you will be held liable for additional charges equal to the greater of either 10% of the order or $25.

What are my costs for payment?

Automated Clearing House (ACH) is free.

Why does MatchRX wait up to five (5) days after receipt of the order to process payment?

We strive to expedite the process at all times. However, ensuring the secure exchange of valid prescription drugs is our top priority and is in the best interest of both Buyers and Sellers. We provide the Buyer two (2) business days from the date of receipt of a shipment to verify the order. This service feature gives Buyers the confidence to purchase prescription drugs from Sellers, sight unseen. By allowing time for this process, you are helping make the MatchRX marketplace more secure for everyone.

DSCSA Frequently Asked Questions (FAQ)
What is the DSCSA & the purpose of the law?

DSCSA is a federal law and stands for the Drug Supply Chain Security Act, which is Title II of the Drug Quality and Security Act (DQSA). The DSCSA mandates a full supply chain traceability system from pharmaceutical manufacturer to pharmacy dispenser for prescription drugs being distributed in the United States. The law was signed and enacted by President Obama on November 27, 2013, replacing a 50-state patchwork of pedigree requirements with one federal traceability solution. The law is phased in over a ten (10) year period.

Are dispensers (independent and chain) required to be compliant under the law?

Yes. Anyone who is authorized to dispense prescription products to patients – including but not limited to pharmacies, clinics, hospitals, physicians, and long-term care facilities – is considered a dispenser and has certain product tracing obligations under the DSCSA.

Is an independent pharmacy considered an Authorized Trading Partner under the DSCSA?

Yes. The DSCSA defines Authorized, in the case of a dispenser, as having a valid license under State law. The DSCSA defines Trading Partner as a manufacturer, repackager, wholesale distributor, or dispenser who transfers direct ownership of a drug product to, or accepts direct ownership of a drug product from, a manufacturer, repackager, wholesale distributor, or dispenser.

What is a transaction for a ‘Specific Patient Need’ and how does it apply to MatchRX?

The term specific patient need is defined by the DSCSA as "the transfer of a product from one pharmacy to another to fill a prescription for an identified patient. Such term does not include the transfer of a product from one pharmacy to another for the purpose of increasing or replenishing stock in anticipation of a potential need." Click here and reference FAQ #4 from the FDA’s DSCSA website. Industry interpretation for Specific Patient Need includes situations in which a dispenser has a prescription in hand for an identified patient, a recurring prescription for an identified patient, or notice from a provider that a prescription for an identified patient is forthcoming.

The National Community Pharmacy Association (NCPA) published in the February 2016 DSCSA Fact Sheet "The transfer of a product from one pharmacy to another (regardless of whether the two pharmacies are affiliated in any way) to fill a prescription for an identified patient is exempt from the definition of Transaction" within the DSCSA, and therefore not subject to the 3T requirement. Click here to view the document. Additionally, the American Pharmacists Association (APhA) published a DSCSA Checklist for Pharmacies which included reference to the Specific Patient Need exemption. Click here to view the document.

Transactions processed for a Specific Patient Need are exempt from the requirements of the DSCSA. Reference DSCSA Section 582(d)(1)(A)(ii). The selling dispenser is not required to pass, and the buying dispenser is not required to receive, the Transaction Information (TI), Transaction Statement (TS), and Transaction History (TH). The MatchRX packing slip and invoice will satisfy DSCSA reporting requirements.

What is a transaction for a ‘Declared Public Health Emergency’ and how does it apply to MatchRX?

Transactions processed for a Declared Public Health Emergency are exempt from the requirements of the DSCSA. Reference DSCSA Section 581(24)(B)(iii). To qualify as an emergency, a notice must be issued by the Department of Health and Human Services. The selling dispenser is not required to pass, and the buying dispenser is not required to receive, the Transaction Information (TI), Transaction Statement (TS), and Transaction History (TH). The MatchRX packing slip and invoice will satisfy DSCSA reporting requirements.

As a seller, what additional documents do I have to provide to the buyer to be compliant with the DSCSA if purchased for a ‘Specific Patient Need’ or 'Declared Public Health Emergency'?

None. The DSCSA provides an exemption regarding items purchased for a Specific Patient Need or Declared Public Health Emergency. Reference DSCSA Sections 582(d)(1)(A)(ii) and 581(24)(B)(iii) respectively. No additional documentation is required to accompany the MatchRX invoice and/or signed packing slip.

How will buying members achieve compliance for transactions processed through MatchRX?

Buyers will choose a reason for purchase when adding an item to the cart. Items purchased for a Specific Patient Need or Declared Public Health Emergency are exempt from the DSCSA and do not require the selling dispenser to pass, and the buying dispenser is not required to receive, the Transaction Information (TI), Transaction Statement (TS), and Transaction History (TH). Reference DSCSA Sections 582(d)(1)(A)(ii) and 581(24)(B)(iii) respectively. The MatchRX packing slip and invoice will display the reason for purchase and satisfies DSCSA reporting requirements.

How will selling members achieve compliance for transactions processed through MatchRX?

Buyers purchase through MatchRX to fulfill a Specific Patient Need or Declared Public Health Emergency. Items purchased for a Specific Patient Need or Declared Public Health Emergency are exempt from the DSCSA and do not require the selling dispenser to pass, and the buying dispenser is not required to receive, the Transaction Information (TI), Transaction Statement (TS), and Transaction History (TH). Reference DSCSA Sections 582(d)(1)(A)(ii) and 581(24)(B)(iii) respectively. The MatchRX packing slip and invoice will display the reason for purchase and satisfies DSCSA reporting requirements.

As a buyer, what additional documents do I have to receive from the seller if I purchased for a Specific Patient Need or Declared Public Health Emergency?

None. The DSCSA provides a product tracing exemption regarding items purchased for a Specific Patient Need or Declared Public Health Emergency. Reference DSCSA Sections 582(d)(1)(A)(ii) and 581(24)(B)(iii) respectively. No additional documentation is required to accompany the MatchRX signed packing slip and invoice.

Starting March 1, 2016, what additional steps do I have to take as a seller in MatchRX when posting an item for sale?

Posting an item for sale will remain a simple process. No additional steps or documents are required since members buy on MatchRX to fulfill a Specific Patient Need or due to a Declared Public Health Emergency. When a seller confirms an order, the purchase reason code entered by the buyer will display on the seller confirmation screen, the packing slip, and invoice. Purchases made for a Specific Patient Need or Declared Public Health Emergency are exempt from the DSCSA and do not require the selling dispenser to pass, and the buying dispenser is not required to receive, the Transaction Information (TI), Transaction Statement (TS), and Transaction History (TH). Reference DSCSA Sections 582(d)(1)(A)(ii) and 581(24)(B)(iii) respectively.

How do I store and retrieve transaction data within MatchRX?

The same way it has always been handled. MatchRX retains all transaction data in perpetuity, meaning you can retrieve and print information on demand by visiting the Manage Tab and clicking on the History link under Buying Activity and Selling Activity. You can also run a transaction statement for a user defined date range by clicking on the Statement link. This report can be printed or exported to excel for additional reporting formats.