Your Patients
Deserve Priority

We’ve partnered with FedEx to ensure each prescription medication will be shipped safely and can easily be tracked to your pharmacy.


Packing Guidelines for Shipping


1 ) Insert cotton into partial packs

  • Prevent movement of medications by inserting cotton in the partially filled bottles.
  • Ensure the cap is tightly sealed and place in a plastic, zip-lock closable bag.

2 ) Use corrugated boxes only

  • Utilize your own boxes for shipping via FedEx Ground.
  • FedEx Express packaging is for express overnight and 2-day shipments only.
  • Use only sturdy boxes with all flaps intact.
  • For heavier items use double-wall boxes.
  • If you’re reusing a box, ensure there are no holes, tears, corner dents or old labels.

3 ) Cushion the inside of the package

  • Cushioning materials can include molded foam (like “packing peanuts”), densely packed shredded paper, or plastic bubble cushioning. Corrugated fiberboard pads are good for blocking and bracing contents to avoid shifting during shipping.
  • Include a minimum of 2-3 inches of packing material around your prescription drug(s).
  • Wrap each item separately and place cushioning between them if shipping multiple prescription medications.

4 ) Seal your package securely

  • Tape seams end-to-end with packing tape that is at least 2-inches wide.
  • Use pressure-sensitive packing tape, water-activated paper tape, or water-activated reinforced tape.
  • Avoid the use of masking tape, cellophane tape, or string to seal packages.
  • Do not wrap your box with paper.
  • Always secure the pre-paid FedEx shipping label provided by MatchRX on the package.

5 ) Handle frozen, refrigerated, & dry items with care

  • Refrigerate or freeze products before packaging per manufacturer’s guidelines.
  • Pre-cool the expanded polystyrene (EPS) container. 
  • Double bag or place products in a ziplock bag if the shipment contains liquid or perishables that might melt or thaw to ensure moisture does not leak in.
  • Compact products but leave space around the items for coolant or dry ice.
  • Place a sufficient amount of coolant or dry ice in the insulated container on top of and around the products.
  • Use double-wall boxes for all frozen, refrigerated, or dry items, and seal properly.
  • Properly label the package by placing a MRX refrigeration sticker on the outside of the box.

6 ) Include your signed packing checklist

  • Ensure you don’t forget anything!

Process & Shipping Options

Easily Reprint a Labels on FedEx for Your MatchRX Overstock Medications
How to Ship Prescription Medications To Other Independent Pharmacies on MatchRX
How to Ship Prescription Medications To Other Independent Pharmacies on MatchRX

1 ) How to ship

Print the pre-paid FedEx shipping label that is generated automatically at the time you confirm an order. If it fails to generate, or if you’ve lost, torn, or damaged the shipping label, you can reprint it at any time. See Reprint Labels for instructions.

2 ) Pick your shipping method

A ) Schedule a pickup
To schedule a pickup at your location, simply click the Schedule Pickup button at the bottom of the Seller confirmation page. MatchRX typically provides same-day pickup for 2-Day Express and Overnight Express Delivery. Express pickup requests must be at least two hours before your pharmacy close time. Overnight refrigerated orders can ONLY ship out Monday through Thursday to ensure a next day delivery. If confirming on a Friday, your pickup will be Monday morning. Ground pickup requests can be scheduled for the next business day. 
B ) Drop off your shipment
Click on the FedEx Drop off locator or select locations on the FedEx home page. FedEx shipments need to be delivered to the nearest drop-off center.

3 ) Track a package

When prescription drugs are being shipped, MatchRX provides a FedEx tracking number on your My Orders page for both Buying and Selling activities.
Click the Tracking Number link to track your package on the FedEx website. We do not permit using your own FedEx account to ship or track a package.

4 ) Reprint a label

To reprint a packing checklist and a FedEx shipping label go to:
  • My Orders > Sales in Progress
Click on the Order Number, then click on View Shipping Label and Packing Checklist.

Need more information?

Contact us today and we'll be happy to help you.